Customer Service

How to Order

It could not be easier! Simply browse the product categories choosing any of the items you wish to purchase and add them to your shopping basket by typing the quantity you require and then hit the “Buy Now”.  When you’ve finished browsing, simply Click “Checkout” at the top right hand side of the screen, where we will ask you for some vital information. This information includes:

• Some Personal Information;
• Shipping Address Details;
• Payment Details - We accept Visa and Mastercard.

Your privacy and the security of your personal information is our highest priority!

All credit card transactions through our web site are protected via SSL encryption. What this means is that your credit card information is scrambled while being transmitted from your computer to our server.

It is vital that you give us your correct email address and that you type it all in lowercase in the event we need to contact you!

PLEASE NOTE - YOUR EMAIL ADDRESS OR ANY OTHER DETAILS ARE NOT PASSED ON TO ANY THIRD PARTY.

You will then receive an email confirming your order and that payment has been received. We will then keep you updated with how your order is progressing through our distribution system and onward to you.

Contact Us either through our online form (Click Here) or by calling +44 (0) 28 4065 1414. Please be aware that every effort will be made to cancel or change your order if it has not yet shipped. If your order has shipped, we will not be able to change it.

Prices

The price shown on this site at time of ordering will be the price you are charged for your goods, and that price will be clearly stated on your order confirmation email. Currency rates are reviewed on a weekly basis.  We make every effort to ensure that currency rates are reflective of the foreign exchange rates.

ANY SPECIAL OFFERS OR PROMOTIONS WILL BE APPLIED AT CHECKOUT.

Payment will be accepted at checkout.

Online orders must be paid for by a credit or debit card. We accept Visa and Mastercard.

If you would like to pay by Cheque or Postal Order please contact us at info@security-sense.co.uk However - our order form is hosted on a completely Secure Server and order processing is very safe.

Securty Sense's aim is to provide the best possible delivery service for our customers. Our order fulfilment department will take care of all of your orders. We process and despatch orders received before 1500GMT on day of receipt. All other orders will be despatched next working day. We only work with premium distributors – Royal Mail, national and international couriers and carriers, to ensure the best possible customer service.

If a stock out situation should occur – Security Sense will contact you and inform you of expected date of despatch.

• UK & Ireland orders should be received within 2-4 days at most.
• Worldwide orders should be received within 4-10 days at most.

Shipping charges will be applied at checkout and will be based on weight and destination.

The shipping charge will be clearly stated before your account is debited. If you are unhappy with this price you can cancel the order at no cost.

Guarantee & Returns

If you would like to cancel your order, Contact Us either through our online form or by calling +44 (0) 28 4065 1414. Please be aware that every effort will be made to cancel or change your order if it has not yet shipped. If your order has shipped, we will unfortunately not be able to change it. You will then have to return the item as described below.

Returns

In the event of you not being happy with any product you order from Security Sense, please contact us at your earliest possible convenience to obtain a return number.  Faulty items will be replaced or refunded.  The return of non-faulty items will incur a 15% charge on total cost of items purchased, plus the cost incurred by us to send the goods to the customer.  Postage and packaging costs to return goods will not be refunded on non faulty items. 

Please send returns to:

Security Sense
PO Box 115,
BANBRIDGE
BT32 9AQ

Please include your details (including return number) and the reason for the return. Please ensure that any returned goods are properly packaged to avoid breakages. It is advisable to obtain proof of postage.

We will refund your purchase within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.

For further assistance please e-mail orders@security-sense.co.uk or call